CAP Cares

CAP Cares is an early intervention program designed to assist members in managing adverse outcomes arising from patient care. The goal of CAP Cares is to encourage early physician-patient communication and to provide support to CAP physician members and their patients who experience an adverse outcome.

CAP defines an "adverse outcome" as either a known risk of medical care (a complication) or medical error. In both instances, CAP Cares assists our physician members in managing "adverse outcomes" and preserving the physician-patient relationship.

Our CAP Cares team is ready 24 hours a day, seven days a week to assist our members when the adverse outcome is recognized. By calling the CAP Hotline at 800-252-0555, you will be directed to an experienced CAP Cares Risk Management & Patient Safety Specialist.

CAP Cares will provide personal guidance in areas such as:

• Assisting with fact gathering.
• Working through thoughtful analysis of the adverse outcome.
• Preparing for the conversation with the patient and family.
• Anticipating questions which will likely be raised.
• Coordinating with appropriate hospital personnel and other involved providers.

We encourage our members to contact the CAP Cares team whenever they experience an adverse outcome by calling the CAP Hotline at 800-252-0555.